Frequently asked questions

Frequently asked questions about Valma Home

Here you will find information about our products, manufacturing, shipping, care and returns. For a specific feature, always check the corresponding product page.

Where are the lamps made?

Valma Home pieces are designed and made in Spain using 3D printing. Each unit is produced to order and may show slight variations in texture that are inherent to the manufacturing process.

How long does an order take to prepare?

The usual production time is 5 to 7 business days. Shipping time is then added, usually 2 to 3 business days in Spain and 3 to 7 business days for other European destinations.

Will I receive tracking information?

Yes. When your order is shipped, you will receive the available tracking information by email.

Do the lamps include a bulb?

Lamps with a bulb socket include the bulb when stated on the product page. Portable models use their own integrated LED lighting system. Check the product specifications before buying.

Can I choose the colours?

Many models let you choose the base, shade or complete piece from the colour options available on the product page.

Do portable lamps need to stay plugged in?

No, not during use. They include a rechargeable battery and can be used without a cable. Battery life, power and charging system depend on the model and are listed on its product page.

Can I use the products outdoors?

Unless the product page explicitly states otherwise, the recommended use is indoors. Avoid rain, high humidity, heat sources and prolonged sun exposure.

How should I clean them?

Use a soft, dry or slightly damp cloth. Do not use abrasive products, solvents or scouring pads.

Can I return an order?

You have 30 days from receipt to request a return, provided the item meets the conditions in our policy. Products made to individual specifications or clearly personalised may be subject to the applicable legal exceptions.

What should I do if the product arrives damaged or incorrect?

Write to hello@valmahome.com as soon as possible and include your order number, an explanation and photographs of the package and product.

How can I contact Valma Home?

Use the contact form or write to hello@valmahome.com. For order enquiries, always include the order number.