Shipping policy
Shipping Policy — Valma Home
Order processing
All our products are made to order using 3D printing, allowing us to reduce waste and create each piece specifically for you.
The preparation and production time for orders is usually 5 to 7 business days.
Once your order is ready, it will be shipped to the address provided during checkout.
Shipping time
After order processing, delivery times depend on the destination and the carrier.
Estimated delivery times:
Spain:
5-7 business days of production + 2-3 days of shipping.
Europe:
5-7 business days of production + 3-7 days of shipping.
Please note that these are estimates and may vary depending on external factors such as the carrier, peak demand periods, or circumstances beyond our control.
Shipping costs
Shipping costs will be calculated and shown during checkout before completing your order.
From time to time we may offer free shipping promotions, which will be clearly indicated on our online store.
Order tracking
Once your order has been shipped, you will receive an email with the tracking information so that you can monitor the status of your shipment.
Delivery delays
Although we make every effort to meet estimated delivery times, Valma Home is not responsible for delays caused by:
carriers
customs processes
weather conditions
circumstances beyond our control
Incorrect address
It is the customer's responsibility to ensure that the shipping address provided is correct.
If you notice an error in the address after placing your order, please contact us as soon as possible at:
We will do our best to correct it before shipping, although we cannot guarantee this if the order has already been processed.
Damaged or lost orders
If your order arrives damaged or you do not receive it within a reasonable delivery period, please contact us at:
We will investigate the case and help you find a solution as soon as possible.